WAREHOUSE TERMS & CONDITIONS
(Alberta, Canada – B2B Ordering Platform Hosted in Kre8ing Funnels)
Effective Date: February 14, 2026
These Terms & Conditions govern all purchases made through the Warehouse Ordering Platform (“Platform”) hosted within Kre8ing Funnels. By placing an order, the Customer agrees to be bound by these Terms.
This agreement is governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein.
1. Eligibility
The Platform is intended solely for approved wholesale customers, franchisees, and authorized business accounts.
By placing an order, the Customer confirms that:
Purchases are for business purposes only
They are authorized to bind their business entity
All information provided is accurate and current
2. Ordering Process
Orders must be submitted through the official warehouse catalogue within the Platform.
Orders are subject to product availability and acceptance.
Submission of an order does not constitute acceptance until confirmed by the Warehouse.
The Warehouse reserves the right to refuse, cancel, or limit any order at its discretion.
If availability changes after order submission, the Customer will be notified.
3. Pricing & Taxes
All pricing is listed in Canadian Dollars (CAD).
Prices are subject to change without notice.
GST (5%) will be applied unless a valid exemption certificate is on file.
Freight, handling, pallet, or special packaging charges (if applicable) will be disclosed prior to final confirmation.
Pricing errors may be corrected at the Warehouse’s discretion.
4. Payment Terms
Unless otherwise agreed in writing:
Payment is due at the time of order.
Approved credit accounts may receive Net 15 or Net 30 terms.
Overdue balances accrue interest at 2% per month (24% annually).
Accounts exceeding 30 days past due may be suspended without notice.
The Warehouse reserves the right to revoke credit privileges at any time.
5. Payment Methods & Processing
The Warehouse accepts:
Credit and Debit Cards (processed via Square or other authorized payment processors)
Interac e-Transfer
Pre-Authorized Debit (PAD) for approved accounts
Other methods as approved in writing
All electronic payments are processed through secure third-party providers. By submitting payment information, the Customer agrees to comply with the applicable terms and policies of the payment processor.
The Warehouse is not responsible for:
Payment processor outages
Bank processing delays
Rejected transactions
Processor-imposed holds or freezes
Orders will not be released until payment has been successfully processed and confirmed.
Interac e-Transfer Policy
Where payment is made via Interac e-Transfer:
Funds must be received and confirmed before order fulfillment unless credit terms are approved.
The Customer is responsible for ensuring correct transfer details.
Any transfer-related fees are the responsibility of the Customer.
Pre-Authorized Debit (PAD)
Approved credit accounts may authorize Business PAD payments under a separate signed PAD Agreement.
Debits may be processed on invoice due dates or as otherwise agreed.
Returned or failed PAD payments may result in:
NSF administration fees
Immediate account suspension
Revocation of credit privileges
Chargebacks & Payment Disputes
If a chargeback, reversal, or dispute is initiated:
The Customer remains responsible for the full outstanding balance.
The Warehouse may suspend the account pending investigation.
Administrative fees may apply.
Improper chargebacks may result in permanent account termination.
6. Shipping & Delivery
Orders are shipped from Alberta, Canada.
Delivery timelines are estimates only and not guaranteed.
Risk transfers to the Customer upon shipment or pickup.
The Customer is responsible for providing accurate shipping details.
Visible freight damage must be noted at the time of delivery.
7. Inspection & Claims
All claims must be submitted within 3 business days of receipt.
Claims must include:
Order number
Product details
Description of issue
Supporting documentation (photos, invoice, etc.)
Failure to notify within this timeframe constitutes acceptance of goods.
8. Returns & Damaged Goods
Returns and damage claims are governed by the Warehouse Return & Damaged Goods Policy.
All returns require prior written authorization and an approved Return Authorization (RA) number.
Unauthorized returns may be refused.
9. Title & Risk of Loss
Title to goods remains with the Warehouse until payment is received in full.
Risk of loss transfers to the Customer upon shipment or pickup.
10. Limitation of Liability
To the maximum extent permitted under Alberta law:
The Warehouse’s liability is limited to the purchase price of the goods in question.
The Warehouse is not liable for indirect, incidental, consequential, or punitive damages.
The Warehouse is not responsible for lost profits, lost sales, or business interruption.
11. Force Majeure
The Warehouse is not liable for delays or failures due to events beyond reasonable control, including but not limited to:
Natural disasters
Supply chain disruptions
Carrier delays
Government restrictions
Labour disputes
12. Account Suspension & Termination
Accounts may be suspended or terminated for:
Late or non-payment
Fraudulent or abusive claims
Misuse of the ordering platform
Violation of these Terms
Outstanding balances remain payable upon termination.
13. Amendments
These Terms & Conditions may be updated at any time. Continued use of the Platform constitutes acceptance of any revisions.
14. Contact Information
OTT Goods
Site 3 Comp 11 RR1
Carstairs, Alberta, T0M 0N0
(403) 371-4059